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M521 Blank page (adf)

Author: Metrofuser Tech Support Reference Number: AA-06272 Views: 3245 Created: 01-22-2014 04:24 pm Last Updated: 01-22-2014 04:24 pm 0 Rating/ Voters


Getting blank pages when using the Automatic Document Feeder.

Recommended actions:

Check that the original has been loaded properly. If using the ADF, check the ADF to see which way the pages should be facing. If using the flatbedscanner ensure that  the original is face down with upper left corner of the document in the corner indicated by the icon on the scanner. There was no source document detected in the tray. Its possible if copying multiple pages that one was not picked up causing a blank page. Check the ADF pickup and feed rollers and separation pad for wear. Try cleaning the rollers first or replace if needed. You should be able to see the scanner bulb coming on during the process.

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