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HP CLJ CP6015dn

Author: Metrofuser Tech Support Reference Number: AA-05618 Views: 8762 Created: 07-27-2012 05:39 pm Last Updated: 07-31-2012 04:55 pm 0 Rating/ Voters

The CP6015dn is a 11x17 color laser printer from Hewlett Packard and will eventually replace the CLJ 5550 series. This printer is huge even by large format color laser printer standards and will require some space. The CP6015 comes with pre-installed toners and drums so that part of the setup is and fast. The HP CP6015dn uses a whole new engine and is a departure from previous HP models that traditionally employ mono-component toner cartridges. Instead this model, like most other printers, now has separate toners and drums. This is presumably done to cut down on waste and reduce costs.The printer uses an 835MHz processor and is rated at up to 40ppm in black and white or color. the output speed is  right in the middle of the pack when using the PCL6 driver the printer performed much slower when using it’s Post Script3 driver,. The HP CP6015dn produced good color accuracy and sharp text in its best resolution of 1200 X 600 dpi. At the maximum resolution, the printer creates superb prints. The colour looks correct and text is razor-sharp at the highest resolution.  Gradients were fairly smooth and consistent with minimal banding though solid colors appear to have a grainy pattern especially in the ret4800 mode. All laser printers and computers generate some heat but the HP 6015 emits a lot of heat from the top right of the printer. This could be an issue in a small or poorly ventilated room. The CP6015dn has a 500-sheet feeder that can feed paper up to 11x17 and a 100-sheet MP tray to handle envelopes, labels, or heavier stock up to 80lb cover. Optional lower feeders can be added for increased paper capacity and storage. The base model CP6015dn has USB and 10/100Base T Ethernet interfaces, Auto-duplex, and PCL and PostScript3 emulations. The CP6015x configuration adds a second 500-sheet feeder, storage cabinet, and casters. The CP6015xh ships with four (4) 500-sheet paper feeders and an internal hard disk. All configurations include 512MB standard, (1GB max.). The HP Color LaserJet CP6015 printer has been designed to successfully operate in your place of work and will operate with any operating system. For the service tech who provide service for this unit, here are some common issue and solution for this unit.  

common issue:   40 bad EIO transmission. The connection between the product and the EIO card in the specified slot has been broken.

solution:  Press the check mark button to clear the error message and continue printing.

common issue:   41.3  unexpected paper size in tray.  The product detected a different paper size than expected.

solution :  Following the instructions on the screen, load the tray with the size and type of paper indicated, or use another tray.

                 To use another tray press the check mark button.

common issue:  10.32.00  Unauthorized supply. An unauthorized print cartridge has been installed.

solution:  Press the check mark button to continue with this print cartridge.

Common issue: 50.10 fuser error. the fuser has experienced a low temperature error

solution:   1  Remove any paper jams from the fuser area.

                 2  Reinstall the fuser. check the connector (j1901)between the fuser and the product. Replace the cable or fuser if the connector is damaged

                 3  Reconnect the connectors of the fixing control PCA (j302, j303, j305) and the DC controller PCA ( j107)

                 4  Replace the fuser

                 5  Replaced the fuser power-supply unit

common issue:  49. Printer error. A critical firmware error has occurred that cause the processor on the formatter to abort operation. This type of error

 can be caused by invalid print commander. In some case electrical noise in the cable can corrupt data during transmission to the printer.. Other cause

include poor quality usb cable.

Solution:  1   Turn product off then on.

                 2   Press stop to clear the print job from the printer memory

                 3   Try printing a job from a different software program. if the job prints, go back to the first program and try printing a different file.

                      If the message displays only with a certain software program or print job, contact the software vendor.

                 4   If the message persist with different software program and print jobs, disconnect all of the cables to the printer that connect it to the network or computer.    Turn the product off remove all memory DIMMs or third party DIMMs from the product, remove all EIO devices from the product, turn the product

If the error no longer exist, installed each Dimm and EIO device one at a time, makeing sure to turn the printer off and on again as you install each device.

common issue:  13. error code:Transfer and fuser jam.  A jam has occurred inside the right door in the transfer or fuser area

solution:   1 Open the right door, open the transfer access panel and clear all paper found.  Remove the fuser and clear all paper found, reinstall the fuser and close the transfer access panel and the right door.