Browse
 
Tools
Rss Categories

Tray X empty

Author: Reference Number: AA-03879 Views: 5058 Created: 07-19-2011 11:25 am Last Updated: 07-19-2011 12:25 pm 0 Rating/ Voters

The paper tray is empty. Paper is sensed in the tray by black plastic flags and photo sensors. If paper is not in a tray, the flags will rotate through an access in the upper tray. When paper is present, the flags are blocked from rotating through this access.

1. Load the empty tray ( X ) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display.

2. Make sure the paper out flag is not stuck in the down position. Open the front access door, this will give you a view to the flag. If there is a duplexer it will have to be removed first.

3. If  the printer is using Tray 2 or Tray 3 and the message is accompanied by a clicking noise every few seconds, replace the Paper Input Unit (PIU) as the lifter might be damaged.