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13.JJ.NT Jam inside top cover area

Author: Reference Number: AA-02323 Views: 4160 Created: 01-27-2011 02:36 pm Last Updated: 01-27-2011 02:36 pm 0 Rating/ Voters

The printer has detected  a jam in the top cover area.     The following error codes will help you isolate the problem:  13.02.00 = Media is stopped under the top-of-page sensor.  13.05.00 = Media did not arrive at the fuser-delivery sensor within the specified time. 13.09.00 = Media is jammed under the reversing paper sensor.  13.20.00 = The pre-feed , top of page, or the fuser delivery sensor detected media inside the printer when it was turned on. 13.21.00 = The top cover was opened during printing, or the top cover switch is damaged or defective.  13.31.00 = Media did not arrive at the reversing paper sensor  within the specified time.  13.33.00 = Media did not arrive at the paper-delivery sensor in time.

Check the printer for any torn pieces of paper blocking the sensors. Remove the cartridge  to clear the jam.  Remove and check the fuser, replace if needed.